Act! Premium Plus
Software

Act! Premium Plus v20

Annual Subscription with monthly payments.

Act! Premium Plus includes all the features of Act! Premium as well as new features including the Custom Tables Manager, unlocking the full potential of Act!.

This new feature allows you to bring complex data sets, unique business processes and specialised industry practices together in Act! to manage your business.

Act! Premium Cloud provides:

  • Industry-specific Templates Library
  • Next Generation Outlook® Integration
  • Act! Insight & Act! Companion Improvements
  • Compatibility with Office 365 & Exchange

Act! Platinum Partner


5 Step Check List for your Act! Purchase

  • Custom Tables in Act! Premium Plus
    Custom Tables
  • Rich Contact Management in Act! Premium Plus
    Rich Contact Management
  • Groups and Companies in Act! Premium Plus
    Groups and Companies
  • Activity Tracking Alerts in Act! Premium Plus
    Activity Tracking Alerts

Act! Premium Plus key features:

  • NEW - Custom Tables Manager: provides maximum adaptability so you can bring complex data sets, unique business processes, and specialised industry practices together to manage your business
  • Rich Contact Management: keep all your contact details, emails, documents, notes, history, activities, social media updates and more in one place - the contact record!
  • Groups and Companies: organise similar companies into groups to deliver targeted communications via the e-marketing tool
  • Activity Tracking & Alerts: track and prioritise meetings and activities related to your contacts to stay productive, and set alerts to make sure you don't miss anything out
  • Includes all the features of Act! Premium

Integrations and Act! Add-ons

If Act! mostly does the job but is missing some functionality you'd really benefit from, then don't worry. There is a vast selection of add-ons available ready to use with Act! to give you the functionality you require. We have a few add-ons listed below, if you require something else, then please contact us for more information.

Act! Link for Sage Accounts
Act! Link for Sage Accounts

Easily create/link records in Sage from Act!, view general Accounts info within Act! & create invoices & Sales orders.

AlphaLink for Sage & Act!
AlphaLink for Sage & Act!

Advanced link for Sage Accounts & Act!. Sync pricing and product info from Sage to Act! to use in opportunities.

Handheld Contact
Handheld Contact

Handheld Contact is a mobile app that allows you to work with your Act! database while you're out and about.

Act! Implementation, Training and Services

Act! is an easy to use, off-the-shelf CRM system, but there is no substitute for having experienced Act! technicians/trainers assist in getting you started. Please make sure you have run through the considerations outlined below.

Deployment and Implementation

Have you thought about how, and from where your users will access Act!? Will everyone be office based? Do you have people working from home or out and about on the road? Do you need web access? If you need web access will you have web server?


We can remotely, or onsite, assist you with any of the following:
  • Installation: Server, client PCs and if required configure web access
  • User setup, email and calendar integration
  • Database customisation - add the fields you need to hold your data and design the user layouts
  • Import data to Act! uning the correct settings to avoid creating dupplciates

Act! Training

Training can be delivered in various formats, simply choose the option that fits your requirements the best, be it a couple of hours online, a day onsite or a couple of days in the classroom. Don't struggle, we have experienced trainers and a support team to help get you up and running, quickly and in the right way.

Please consider all of the areas below and decide whether some assistance from the outset will, in the long run, save you both time and money.

Topic Areas

  • Introduction to Act! & navigating the software
  • Dealing with Contacts
  • Dealing with Companies
  • Recording History & Notes
  • Lookups
  • E-mail Integration
  • Scheduling Activities
  • Managing Opportunities
  • Letters & Mail Merges
  • Duplicates & Global Changes
  • Managing Users
  • Creating Fields
  • Customising Layouts
  • Customising Menus & Toolbars
  • Importing and Exporting Data
  • Act! Reports/Insights*
  • Act! Dashboards
  • Backups & Database Maintanence
  • Act! E-marketing
  • Using Act! for Web
More info on Act! Training Options

For purchases or to discusss your requirements please contact us:

Act! Support

Act! Premium Plus subscription purchases include a standard support service with Swiftpage directly. However, you have the option taking Advantage Support for Act! which offers you a more personal and support services with some extra benefits over the standard Swiftpage support.

More info on Advantage Support for Act!

For purchases or to discusss your requirements please contact us:

Act! Premium Plus v20 System Requirements

All minimum system requirements are based on a single-user environment (one computer accessing a local database), and do not represent requirements for optimum performance of your Act! implementation. Recommended server system requirements are for environments of more than one user. Customer registration and activation are required and you must purchase one license of Act! per user. Your system must meet the minimum requirements to be eligible for technical support.

Act! Premium Plus v20 (access via Windows®)

System Requirements1

  • 4 GB available hard disk space2
  • 1280 x 768 or higher resolution monitor
  • Broadband Internet connection
  • 2 GB system memory, 4GB for 64-bit OS
  • 1.8 GHz processor
  • Microsoft Update Service must be current and running

Works with:

  • Microsoft® Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)
  • Internet Mail SMTP / POP33

Supported Operating Systems4

  • Windows Server 2016 (64-bit)
  • Windows Server 2008 R2 (64-bit)5
  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)
  • Windows Server 2011 SBS (64-bit)6
  • Windows 10 (32-bit and 64-bit)
  • Windows 8.1 (32-bit and 64-bit)
  • Windows 8.1 Pro (32-bit and 64-bit)
  • Windows 8.1 Enterprise (32-bit and 64-bit)
  • Windows 7 SP1 (32-bit and 64-bit)

Database Server

Act! Premium Plus uses SQL Server® 2014 Express or your existing installation of SQL Server 2008 R2 or newer. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific hardware and software requirements for that edition.

Apple Macs

Act! will not install directly on Apple machines. Options are:

  • Use Act! through Chrome for MAC - If all users have MACs, you might consider Act! Premium Cloud
  • Host Act! and use remote desktop connection from your MAC
  • Install Apple Boot Camp or software such as Parallels, then install Windows which will allows you to install Act!
Please Contact us for advice - 0330 335 0011.

Act! Premium Plus v20 (access via web or mobile)

Server System Requirements1

  • 4 GB available hard disk space2
  • 1280 x 768 or higher resolution monitor
  • Broadband Internet connection
  • 2 GB system memory, 4 GB for 64-bit OS
  • 1.8 GHz processor
  • Network Interface Card
  • Router and/or Firewall that supports IPv4 NAT or IPv6

Supported Operating Systems4

  • Windows Server 2016 (64-bit)
  • Windows Server 2008 R2 (64-bit)5
  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)
  • Windows Server 2011 SBS (64-bit)6
  • Windows 10 (32-bit and 64-bit)
  • Windows 8.1 (32-bit and 64-bit)
  • Windows 8.1 Pro (32-bit and 64-bit)
  • Windows 8.1 Enterprise (32-bit and 64-bit)
  • Windows 7 SP1 (32-bit and 64-bit)

Database Server

Act! Premium Plus uses SQL Server® 2014 Express or your existing installation of SQL Server 2008 R2 or newer. If you would like to use a different edition of SQL Server other than the one provided, please consult Microsoft documentation for specific hardware and software requirements for that edition.

Supported Browsers

  • Microsoft Internet Explorer®11
  • Google Chrome™ Browser for Windows
  • Google Chrome™ Browser for Mac

Supported Office Integrations

  • Microsoft® Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)
  • Microsoft Word 2010, 2013 and 2016 (required for integration features only, latest service packs recommended)
  • .NET 4.0 (required for integration features only)

Mobile Client System Requirements

  • Safari® for iPad®
  • Safari® for iPhone®
  • Google Chrome™ Browser for Android
  • Internet access to Act! Premium Plus for Web IIS server

SQL Server Edition Recommendations

SQL Express limits processor use to a single CPU but allowing multiple cores, memory used by SQL to 1 GB, and the size of your data file to 10GB. For this reason, we recommend SQL Standard for any deployment over 20 users or 5 GB in size, allowing for growth. Individual performance may vary based on actual database size, hardware variations, and product usage.

1. Higher specification PCs and networks will improve performance, and may be recommended for certain Operating System choices. Consult Microsoft documentation for more details.
2. Additional disk space may be required as local database size increases.
3. SSL Secured Mail Services are not supported.
4. Anti-Virus products are recommended but should be disabled during install and re-enabled afterwards. As with any Anti-Virus product, some configuration may be required for Act! to perform properly.
5. Server Core installations of Windows Server 2008 R2 are not supported.
6. Only for supported for upgrades, not new/clean installations of Act!.


Act! Connect Link delivers the power of integration platform to Act! Premium (subscription) and Act! Premium Cloud users with no complicated setup. It’s easier than ever to leverage the power of Act! Connect for simple integrations with hundreds of popular business apps that help you save time and accelerate your sales and marketing efforts.

Quick to setup connections. New connections are being added all the time, but you can see some of the current ones below:

eCommerce Connections
BigCommerce enables you to customize your site, manage shipping & payments, and list your products.
View order history in Act!.
Ecwid helps you create a bold, easy to use online store and start selling anywhere online or in-person.
View order history in Act!.
Etsy is a marketplace of individual sellers/creators of handmade or vintage items, art, and supplies.
View order history in Act!.
Shopify is a complete eCommerce solution that allows you to set up an online store to sell your goods.
View order history in Act!.
Business Productivity Connections
Act! Companion is a native mobile app designed for your iPhone® or Android™—included in your Act! Premium v19 subscription!
Connect to key Act! Premium details when on the move.
Outlook.com is a widely used and free modern email service from Microsoft.
Add new Act! contacts from Outlook emails.
Google Contacts, the address book built into Gmail, lets you keep track of all your contacts, see when you last interacted with them, and more.
Add new Act! Contacts from Google Contacts.
Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go.
Get Slack notifications for new Act! Contacts.
Customer Service Connections
Desk.com is an online customer service software and support ticket help desk application.
Add new Desk.com customers when Act! contacts are created.
Freshdesk is the customer support software that gives you everything you need to delight your customers.
Add new Freshdesk customers when Act! contacts are created.
Zendesk is the easiest and fastest way to great customer service.
Add new Zendesk customers when Act! contacts are created.
Social Media Connections
Act! Facebook Ads powered by Tiger Pistol makes it easier than ever to generate new prospects for your business.
Generate new leads with Facebook Ads synced to your Act! database.
Instagram is a fun and quirky way to share your life with friends through a series of pictures.
Add new Act! contacts when you get new followers.
Twitter gives everyone the power to create and share ideas and information instantly, without barriers.
Add new Act! contacts when you get new followers.
Back Office Connections
QuickBooks Online is the web version of the popular accounting packages QuickBooks.
Add new QuickBooks Online customers when Act! contacts are created.
Xero provides accounting software with everything you need to run your business beautifully.
Add new Xero clients when Act! contacts are created.
FreshBooks is accounting software that makes running your small business easy, fast and secure.
Add new FreshBooks clients when Act! contacts are created.
Would you like to discuss your requirements?Call 0330 335 0011Request a call back