Sage 50 Payroll

Our support service will provide you with everything you need to safeguard the smooth running of your Sage 50 Accounts software. Our one-to-one service means we can focus on your individual needs and communicate in the most convenient way for you.

• Phone Support
  Our friendly technicians aim to deliver an immediate response and can provide assistance to help resolve any inquires you may have. Phone lines are open Monday to Friday, 9am until 5pm, and we aim to answer every call within 1 minute. Remember Payroll year end can be a busy time of the year, so if your call cannot be taken we offer a call back service.
• Remote Access
  Here at Advantage Support we use remote support software which enables instant, secure and trouble-free connections between PCs. With us only a click away you can be sure that there's minimum downtime for important business applications and instant any-time problem resolution.
• E-mail Support
  Sometimes phoning isn't convenient and you want to get on with running your business, so this method of communication will be more convenient and we guarantee a response within 3 hours.
• Call Back Service
  Are you in need of some advice? Need to speak to our support team but don't have time to wait on hold? We endeavour to answer all our calls but if our lines are busy we offer a call back service. One of our technicians will give you a call you back as soon as possible or you can arrange for us to call you at a convenient for you.
• Technician Request
  Spoken to us before? We pride ourselves on high standards of customer service so if you would prefer to speak to a specific technician let us know. If the requested technician is unavailable we can arrange for another member of the team to help or take your details to arrange a call back.
• Password Recovery
  The dreaded "forgot password feeling", don't worry we can reset your password within a matter of minutes.
• Pre-book Support Time
  If you know you're going to need help with technical accounts task, such as linking it to Sage Accounts, book a support slot. We take pre-booked appointments at a time convenient for you to guarantee you get help when you need it.
• Data Repair
  We understand how frustrating it can be when there's data corruption. We'll do our best to ensure that your data is sent back to you error and warning free.
• Online FAQ & Video Bank
  Coming Soon! We will be providing an online FAQ database and videos to help solve some of the most popular support queries we have assisted with. Check out our FAQ and videos to see if they can help.