Advantage Support
E-mail support - sometimes phoning isn't convenient and you want to get on with running your business. You can e-mail us at a time convenient for you and we'll aim to get back to you within 3 hours working hours with a solution.
Remote support - support technician remotes on to your PC and can provide one to one support directly to your computer ensuring that we solve your problem as quickly as possible.
Phone support - phone lines are open Monday to Friday, 9am until 5pm. We aim to answer every call within 1 minute. Our team of friendly technicians will help solve your technical problems step by step without using technical jargon.
Support Portal - log on to the support portal and log your query or problem, and one of the support technician's will call you back as soon as they're available.
Dedicated Account Manager - our account managers respond promptly whether by phone or email and are knowledgeable of all our products and services, by building this relationship we aim to provide a personal service giving you the confidence.
Call-back service - we aim to answer all calls, but if we are busy we will take your details and guarantee to call you back as soon as possible.
Pre-book support time - if you know you're going to need help with technical accounts task, we can book a specific support slot at a time convenient for you to guarantee you get help when you need it.
Request a specific technician - if you would prefer to speak to a specific technician let us know. If the requested technician is unavailable we can arrange for another member of the team to help or take your details to arrange a call-back.
If you require assitance with installation, please contact us for a quote.
