This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions ("Conditions") on which we supply/licence any of the software (Software) or sell any of the services (Services) listed on our website ("our site") to you.
These Conditions will apply to any contract between us for the licence of Software and/or provision of Services to you ("Contract"). Please read these Conditions carefully and make sure that you understand them, before ordering any Software or Services from our site. Please note that before placing an order you will be asked to agree to these Conditions. If you refuse to accept these Conditions, you will not be able to order any Software or Services from us.
You should print a copy of these Conditions or save them to your computer for future reference.
We amend these Conditions from time to time. Every time you wish to order Software or Services, please check these Conditions to ensure you understand the terms which will apply at that time. These Conditions were most recently updated on 1st December 2016.
These Conditions, and any Contract between us, are only in the English language.
provided that if the Supplier modifies or replaces the Software, the modified or replacement Software must comply with the same warranties given in relation to the original Software and the Customer shall have the same rights in respect thereof as it would have had under those clauses had the references to the date of the licence been references to the date on which such modification or replacement was made.
Please note that all bookings for training are accepted on the basis that the following charges will apply to cancellations or requests for rescheduling.
In the event of non-attendance where payment in full has been received, there will be no refund. In the event of non-attendance where payment in full has not been received payment will remain due and payable.
The agreed training date can be rescheduled or cancelled free of charge within 24 hours of the time of agreement, if no payment has been made. After 24 hours has elapsed, charges apply as follows:
(a) Cancellation
Number of days before the scheduled date | Charges applied |
---|---|
29 days or more | 10% of the course fee |
15 - 28 days | 25% of the course fee |
8 - 14 days | 50% of the course fee |
Less than 8 days | 100% of the course fee |
(b) Rescheduling
Number of days before the scheduled date | Charges applied |
---|---|
28 days or more | FREE |
14 - 27 days | £95+VAT |
Less than 14 days | £195+VAT, and £195+VAT per day for onsite |
Training dates can be rescheduled but are subject to availability and additional costs.
Any expenses already incurred for onsite training will be charged.
All initial capitalised terms in this schedule shall have the meaning given to them in clause 1 of the General Terms.
Severity level of Fault | Definition | Service Level response and response time |
---|---|---|
1 | Business Critical Failures: An error in, or failure of, the Software that:
|
Level 1 Response: Acknowledgement of receipt of a Support Request within 20 minutes for phone and self-service log and 6 business hours for email notifications. Level 2 Response: Save where the fault is directly or indirectly due to any actions or omissions of the Standard Software licensor (for example Sage) or other third party where the licensor or third party is required to take remedial action to remedy the fault the Supplier shall:
Level 3 Response: The Supplier shall work on the problem continuously and implement a Solution within 15 Business Days of receipt of the Support Request. If the Supplier delivers a Solution by way of a workaround reasonably acceptable to the Customer, the severity level assessment shall reduce to a severity level 2 or lower. |
2 | System Defect with Workaround:
|
Level 1 Response: Acknowledgment of receipt of a Support Request within 30 minutes for phone and self-service log and 6 business hours for email notifications. Level 2 Response: Save where the fault is directly or indirectly due to any actions or omissions of the Standard Software licensor (for example Sage) or other third party where the licensor or third party is required to take remedial action to remedy the fault The Supplier shall, within 5 Business Days after the Level 1 Response time has elapsed, provide:
which allows the Customer to continue to use all functions of the Software in all material respects. Level 3 Response: The Supplier shall provide a permanent Fault correction as soon as practicable and no later than 60 Business Days after the Supplier’s receipt of the Support Request. |
3 | Minor Error: An isolated or minor error in the Software that:
|
Level 1 Response: Acknowledgement of receipt of the Support Request within 30 minutes for phone and self-service log and 6 business hours for email notifications. Level 2 Response: Save where the fault is directly or indirectly due to any actions or omissions of the Standard Software licensor (for example Sage) or other third party where the licensor or third party is required to take remedial action to remedy the fault the Supplier shall provide a permanent Fault correction within 90 Business Days after the Level 1 Response time has elapsed. |
Severity Level of Fault | Service Credit |
---|---|
1 | An amount equal to 5% of the-then current annual Support Fee for each additional day or part of a day (not to exceed 10 days) that the Supplier fails to provide a Solution. |
2 | An amount equal to 5% of the-then current annual Support Fee for each additional day or part of a day (not to exceed 5 days) that the Supplier fails to provide a Solution. |
3 | An amount equal to 5% of the-then current annual Support Fee for each additional day or part of a day (not to exceed 2 days) that the Supplier fails to provide a Solution. |
Timescale | Service |
---|---|
1 – 2 days * | Express service |
3 – 5 days ** | Standard service |
* Anything with errors beyond 500, may take in excess of 1 -2 days
** Anything with errors beyond 500, may take in excess of 5 days
Timescale | Service |
---|---|
1 – 2 days * | Express service |
3 – 5 days ** | Standard service |
* Anything with errors beyond 500, may take in excess of 1 -2 days
** Anything with errors beyond 500, may take in excess of 5 days
What's in these terms?
These terms tell you the rules for using our website www.advantageservices.co.uk ("our site").
Who we are and how to contact us
www.advantageservices.co.uk is a site operated by Advantage Services (Europe) Limited a company registered in England and Wales with company number 04481936 and whose registered office is at 4 Mitre Court, 38 Lichfield Road, Sutton Coldfield, B74 2LZ trading as "Advantage Services" Our VAT number is GB861320059.
To contact us, please email info@advantageservices.co.uk or telephone our customer service line on 0121 651 1941 or 01216511941.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms which apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.
We may suspend or withdraw our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@advantageservices.co.uk or on 0121 651 1941.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you:
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Which country's laws apply to any disputes?
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
This acceptable use policy sets out the terms between you and us under which you may access our website www.advantageservices.co.uk ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use www.advantageservices.co.uk/company/terms-and-conditions.
www.advantageservices.co.uk is a site operated by Advantage Services (Europe) Limited a company registered in England and Wales with company number 04481936 and whose registered office is at 4 Mitre Court, 38 Lichfield Road, Sutton Coldfield, B74 2LZ trading as "Advantage Services" ("we" or "us"). Our VAT number is GB861320059.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
Interactive services
We may from time to time provide interactive services on our site.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use www.advantageservices.co.uk/company/terms-and-conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.